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- Pediatricians
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The True Cost of Hiring a Receptionist vs Outsourcing Telephone Answering Services
An increasing number of savvy small business owners are recognizing that outsourcing their telephone answering services in the form of an off-site receptionist is an excellent way to control costs and enhance customer service without the headaches of hiring an employee. However, before taking this step it is important to assess an accurate value for such a service so you can budget realistically.
Unlike an old-fashioned telephone answering service, a modern-day off-site receptionist (sometimes called a virtual receptionist or remote receptionist), provides a wide range of services including live telephone answering, real-time call connections, appointment scheduling, order placement, seminar registrations and more. In fact, the core philosophy of these companies differ from an answering service in that they consider themselves YOUR employee for that phone call, and not the third-party service associated with after-hours calls to the doctor’s office.
So, what is the true value of an off-site receptionist and how does it compare with hiring a receptionist to work at your location? Here are some estimated costs associated with hiring that employee including some not so obvious ones you will want to consider. According to Salary.com, the median cost of hiring a receptionist is as follows:
Source: HR Reported data as of March 2009
Multi-Site Family Planning and Wellness Centers
Challenge Family Planning and Wellness Center sought a solution to help the organization to:
- increase patient satisfaction scores.
- improve revenue.
- increase amount of time nurse leaders devote to patient care.
Administration wanted to find a way to improve customer service by allowing the callers to gain access to appointment schedulers in the least amount of time. Typical hold time averaged between five and seven minutes to get a live operator. When call volume was excessive, callers given option to leave a voicemail or hold. As a result, typical voicemail volume per office averaged 70-85 voicemails messages per day, with nurses often having to respond to non-clinical issues.
Patients were not happy with service and supervisory staff was bogged down with taking numerous patient complaints about the wait time to get a call back. In addition to patient complaints, administrator took calls from a number of physicians complaining about not being able to reach clinic staff.
Solution Appointment scheduling line re-routed to Call 4 Health for live operator coverage from 7:00 am to 7:00 pm Through web-based interface, and VPN connection, Call 4 Health remotely accessed the health centers’ EMR system Established e-mail message delivery of non-urgent messages for each practitioner.
- Improved the average answering speed from average 5 minutes to 36 seconds.
- Increased the availability of operators to handle and triage appointment calls vs non-urgent clinical questions for nurse follow-up.
- Call center scheduled 292 more patient appointments per month than the office staff, with 30% being new patients.
- Increase in appointments produced an additional $37,475 in revenue per month, which is more than 10 times the return on their investment.
- The scheduling department was able to reduce their work force by one FTE, while simultaneously increasing staff productivity by 25%.
- Nurses able to focus on patient care as they were no longer clearing off high volumes of voicemail messages.
- Patient satisfaction scores, measured through survey, increased.
Service Line Marketing
Challenge Launched a multi-media (print, radio, TV, direct mail) marketing campaign for bariatric program. The marketing campaign was supported by PR and grass roots initiatives such as brochures, flyers and posters.
- Marketing department was tasked with answering calls and responding to request for information; however, callers often were misdirected by switchboard operators or lost to voicemail.
- Staff unable to handle multiple calls and many respondents called when there was no one to answer the phone (lunch or after hours).
- Program administrator didn’t have the ability to decipher which medium was working best (print, radio, TV) to maximize advertising spending.
- Hospital staff did not have the ability to book appointments through one call.
- Staff took the callers’ information and transferred the calls to physician’s office for appointment setting but there was spotty phone coverage at the physician’s office.
- Physicians didn’t have the resources in their office to do all the call-backs to callers in a timely manner ended up losing business.
Call 4 Health Solution
- Offered 24/7 live operator call handling and fulfillment of educational material regarding the program.
- Agents not only captured caller demographic and recorded “how heard” (for advertising tracking) but screened caller to ensure met criteria for surgery.
- Implemented a process to move people from needing information to registering them to attend seminar.
- Piloted an additional avenue for appointment setting in which the call center. collaborated with the physician’s office to book consult / appointments.
- Call center managed the appointment follow-up via a reminder call 48 hours prior to appointment date.
Return on Investment
- By capturing information about advertising source, hospital was able to track how well the advertising was working and channel financial support to the marketing activities or mediums that yielded the best response.
- Enhanced patient flow during visit and enabled physician office to develop finance programs for self-pay patients thereby reducing billing and administrative issues at the hospital.
- Delivered ROI of 345 over an 18-month period.
400-Bed Regional Hospital
Challenge Regional hospital wanted to increase enrollment for community lectures, seminars and screenings. Additionally, it sought to increase efficiency of outreach staff and improve response to community requests.
- Call 4 Health established a vanity number for hospital to use for all outreach programs
- Operators available “24/7” to answer questions related to the event, process event registration, collect credit card payment whenever needed and sent out confirmation letters. These are tasks that were formerly done by 2 nurses and 1 clerical staff
- The call center advised hospital leadership that with its outreach programs, there were many opportunities to support the hospital’s goal of enhancing physician relations. To that end, through a carefully scripted call handling protocol, in addition to taking registration for events, Call 4 Health operators offered callers physician referrals where appropriate.
- Doubled (and in some instances tripled) class registrations by offering “convenient hours” of registration
- Helped reduce labor costs, associated with program administration, by as much as 25%
- Freed up community outreach nursing staff from administrative duties
- Generated over 200 referrals to physician offices in a 9-month timeframe
- Management able to measure and track the number of people who requested a physician referral, which physicians received a referral, compute how many converted to patients, and derive a net revenue figure
- Built a comprehensive, real-time database of all interaction data that increased house file for donor prospecting which resulted in 3 medium size cash gifts and yielded 9 appointments for hospital services (imaging and surgical)
- Revenue from call center contacts estimated at $1.04 million
Converting Callers to Patients: ROI Results
PVD Screening
- Community outreach department developed a 3-day PVD screening in support of heart health
- Promoted event through hospital’s community newsletter
- Call 4 Health handled 225 calls in a 4-day timeframe, pre-screened and registered 180 people for the event
- Of those, 21 had additional patient encounters at the hospital within 9-month period following screening
- Hospital received $45,979 in net revenue from those visits
- 29% of those were new patient visits
Uterine Fibroid Embolization (UFE) Seminar
- Call 4 Health fielded 68 calls for seminar registration
- scheduled 13 women for physician consult/ office visit BEFORE attending seminar, with 8 of those women needing MIS surgery
- Yielded $41,656 in related revenue
- an additional 19 related outpatient visits
- total charges of $73,089
Home Health Provider: Patient Satisfaction Tracking and Reporting
- Administration identified complaint as a major area of opportunity to enhance the customer’s perception of the company
- Senior management needed a way to standardize complaint management
- When issues were resolved previously, there was no formal record with which to inform future resolutions.
- Call 4 Health created a “complaint and grievance hotline”, accessible 24/7
- Developed complaint handling protocol that is accessible, in real time, by administrators at all facilities
- An intuitive interface allows hospital leadership to monitor and respond to complaints immediately as it triggers a notification to multiple parties at the organization
- Call 4 Health completely documents and records every telephonic interaction and sends encounter documentation directly to department leader. Clinical complaints are routed to risk management administrator
- Monthly trend analysis and reporting pinpoints common issues
- The company identified trends that has allowed it to implement corrective action to improve patient satisfaction and customer loyalty
- Reduced the time to resolve customer complaints
- Greater customer satisfaction has improved referrals and increased profitability
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Room to Read
An interactive & feature-rich digital platform for consumer education
Digital Advisory UX/UI Design Product Strategy Web App Development Hybrid Mobile Web App Development Application Security Quality Assurance
We conducted an in-depth requirement analysis to come up with an end-to-end solution and implementation plan. We collaborated with the client to understand the source code. The application was hosted using docker containers that enabled smooth deployment and scaling the performance easily.
We used Jira and Asana tools to improve work management. Hosting the application in a staging environment allowed team collaboration and timely feedback, which in turn helped avoid post-release issues.
Room to Read is a nonprofit organization, focused on transforming lives of children from low-income communities through literacy and gender equality in education.
Our work with Room to Read involved creating an online platform that provides teachers and education partners in Indonesia with a vast repository of resources to foster a habit of reading among children. The platform was built using StoryWeaver, which facilitates reading, creating and translating multilingual stories. The intent was to provide access to high-quality digital storybooks, videos to guide teachers in conducting effective reading activities with children, and support local writers and illustrators to develop more culturally relevant and age-appropriate children’s books.
Our work with Room to Read involved creating an online platform that provides teachers and education partners in Indonesia with a vast repository of resources to foster a habit of reading among children. The platform was built using StoryWeaver, which facilitates reading, creating and translating multilingual stories. The intent was to provide access to high-quality digital storybooks, videos to guide teachers in conducting effective reading activities with children, and support local writers and illustrators to develop more culturally relevant and age-appropriate children’s books.
As a first step, our design team gathered and evaluated user requirements in collaboration with product owners, all stakeholders and users. We developed sitemaps and illustrated ideas to arrive at seamless responsive web visual designs for the platform. The required solution was delivered through the Disqus tool. This new platform was harmoniously integrated with the previous website and had a feature-rich comment system, offering a delightful and easily navigable experience for their users.
Room to Read can be accessed across various devices and on Android & iOS systems. Apart from social media integration for the website, the platform also had additional features such as advanced administration and moderation operations.
Our team created event taxonomy and implemented it using Google Analytics to track who is visiting the application, what are the most popular pages or book titles, and monitor their app usage patterns to gain better insights on user behavior.
Room to Read can be accessed across various devices and on Android & iOS systems. Apart from social media integration for the website, the platform also had additional features such as advanced administration and moderation operations.
Key Features
For end users, book reader.
Books can be easily accessed on the platform and come with features like read-along, turn pages and highlight text as the user reads.
Create and Manage a Reading List
This includes features like create, delete and manage the reading list. With this, user can create a list, where he can include the books related to the same theme or even mark them as favorites. With this feature, recommended books, videos and reading lists are shown to the user in home page.
Create and Manage an Offline Library
Users can add books to the offline library, so that they can be accessed when there is little/no network connection. Books are saved in the browser cache.
For Content Managers
Dashboard and image uploads.
Content manager dashboard has administrative features like set role, edit story, add new language, and add categories for books, videos, illustrations & resources.
Content manager dashboard has administrative features like set role, edit story, add new language, and add categories for books, videos, illustrations & resources.
Image/Illustration Uploads
Content managers can upload images and engaging illustrations that match the story or narration using the custom image upload feature.
Create, Translate and Re-level Book
The content manager can create books and translate them to the other languages supported by the application. These books can also be re-leveled, based on the reader’s age.
The content manager can create books and translate them to the other languages supported by the application. These books can also be re-leveled, based on the reader’s age.
Add Videos and Resources
Videos and resources can be added from the content manager dashboard. These can be categorized based on roles such as coach, teacher parents etc.
Google Analytics
We integrated the platform with Room to Read’s Google Analytics so that rich insights could be drawn from user behavior on the platform, through Google Tab Manager (GTM). This will aid in ongoing tweaks and improvements to the Room to Read platform.
We integrated the platform with Room to Read’s Google Analytics so that rich insights could be drawn from user behavior on the platform, through Google Tab Manager (GTM). This will aid in ongoing tweaks and improvements to the Room to Read platform.
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Read PDF and Download - Human Resource Management Case Study With Solution
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Every day, Cisco helps customers like Baldwin Wallace University innovate and transform their organizations. We can help you do the same.
Explore these case studies to see how our customers have realized their goals and achieved positive outcomes.
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Financial services
First abu dhabi bank.
The largest bank in the United Arab Emirates, First Abu Dhabi Bank (FAB), improved the availability, performance, and reliability of 180 customer-facing applications through proactive monitoring and increased visibility with Cisco Full-Stack Observability (FSO).
Renown Health
Northern Nevada's comprehensive healthcare provider, Renown Health, is committed to digital transformation: simplifying mobile working, assuring secure access to patient data, and facilitating telemedicine to connect rural patients with medical specialists.
Oil and gas
With locations across Australia, New Zealand, Singapore, and the U.S., Ampol's business includes refineries, fueling stations, and corporate offices. The company's infrastructure and retail operations are protected and connected with Cisco technology.
Professional services
A construction and project development company based in Sweden, Skanska aligned its data center and cloud environments with Cisco Application Centric Infrastructure (ACI) and Cisco Nexus Dashboard increasing operational efficiency and improving network and application security.
Victoria University
Victoria University's City Campus relies on a digital-first vision: IT that supports growing numbers of users, devices, and applications, with a consistent, secure experience for students and educators.
Gwinnett County, Georgia
In Gwinnett County, the Department of Transportation deployed an intelligent transportation systems network, which digitizes traffic control to support efficient and accessible transportation using Cisco DNA Center and industrial Internet of Things (IoT) switches.
Energy and utilities
International energy firm E.ON extended technology resources and responsibilities across four subsidiaries with Cisco HyperFlex and Cisco ACI, maximizing operational and cost efficiency.
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Hello sunshine.
Hello Sunshine is a media company that is changing the narrative for women. Supported by hybrid work solutions from Cisco, Hello Sunshine is untethering creative talent and driving diversity in storytelling with an inclusive, hybrid workforce.
Sporting events are a prime target for cyber criminals. For the NFL, cybersecurity means guarding the technology that streams games into homes and protecting fan interactions in stadiums, from concessions to replay screens, and everything in between.
Transportation
Network rail.
Network Rail is digitizing its infrastructure and transforming the United Kingdom's rail network to deliver better passenger experiences, enhanced safety and security, improved performance, and operational resilience.
The Adecco Group
The Adecco Group is a global human resources solutions provider. A responsive global network helps them adapt to workplace changes, from employee expectations of hybrid work opportunities to digital connectivity that has widened the talent pool.
University of the South Pacific
The University of the South Pacific (USP) has deployed a secure network to help ensure equity and access and graduate a technically skilled, industry-ready workforce.
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Procellis technology.
Cybersecurity management service provider Procellis Technology provides its customers with comprehensive compliance, automation, and intrusion defense services—and then protects its own environment with the same integrated security solutions.
Baldwin Wallace University
Serving more than 3330 undergraduate and graduate students, Baldwin Wallace deployed a modern network infrastructure to increase accessibility, enhance the student wireless experience, and improve security.
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Sports and entertainment venues are using technology to engage fans and improve the experience for artists, athletes, teams, and leagues, while enhancing business efficiency, resiliency, and security.
Ranging from IT consultancies and broadband connectivity providers to construction and engineering firms, these organizations prioritize security and improve experiences for customers, employees, and partners.
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30 Best Startup Case Studies to Read
30 Best Case Studies to Read
Anything that gives you a competitive edge in business is worth the effort that you put in. One incredibly effective way to get that edge is to read through industry-relevant case studies. These will help you finesse your approach to business growth and teach you valuable lessons that others had to learn the hard way. Hopefully, they will teach you what pitfalls to avoid and how to avoid them, as well as some of the best practices for developing your brand, growing a community, and increasing sales.
So, we have put together a list of 30 of the best case studies to help guide you through the ins and outs of creating a super successful business.
The Power of Community
With a team of fewer than 40 people, Duolingo has rapidly expanded. In the past year alone they’ve launched 39 new language courses. How are they scaling so quickly? The answer is actually fairly simple. They built communities.
Read the case study
Dieting is a big industry, everything from diet supplements to meal replacement and organic food. But that doesn’t stop many companies from failing. They are selling quick fixes and they end up going through customers quickly. DietBet though has been quickly growing, so how do you do it right?
Strengthen your community network by engaging a communication tool like Slack to build channels and foster collaboration through instant messaging.
MassRoots is an example of a community that has been built around something larger than just return on investment. It is about creating a community that provides value that goes deeper.
Letting your community grow and develop itself. Moz is a great example of letting community projects serve a greater function and not only add additional value to the business but also help it to organically grow and develop further community.
A great way to share information and consistently develop your product in the right direction is through a community-based approach. This allows you to get to grips with what your customers actually want, figure out what would be useful to them, and develop hit products that will succeed and take your business to the next level.
When Foursquare launched in 2009, CEO Dennis Crowley noticed something special happening. Although they had thousands of users and were poised for growth, some of them were doing incredible things: contributing hundreds of edits at a time and spending hours every week on the app. He created a special designation for them and gave them tools to connect with one another. These became Foursquare’s superusers.
The Power of Failure
Most startups fail, and yet this industry doesn’t talk about failure nearly enough. Here are five case studies that focus on startups that nearly succeeded, they outline what the companies did wrong and hopefully will provide insight into how you can avoid making those same mistakes.
Fab was once known as ‘the world’s fastest-growing startup’ and was valued at over $1 billion before it ultimately crashed. Fab underwent a variety of changes as a gay social network, a daily flash sales site, to ‘the world’s design store’, before finally being sold off to PCH, for a reported $15 million in cash and stock. This case study talks through the details of when your startup should pivot or persevere.
At its peak, in 1999, it was valued at $1.2 billion. Two years later they filed for bankruptcy, laid off 2000 employees, and closed up shop. You could argue that they were simply ahead of their time. Their service offered home delivery for groceries – a service that is now very popular to consumers. This case study looks a little deeper though and argues that this was not where their main problems came from.
Pretty Young Professionals
You might be familiar with The Muse which is an online business dedicated to helping female entrepreneurs. It doesn’t do this by offering advice, mentorship, and helping women source the right career opportunities for them. However, you probably won’t be familiar with Pretty Young Professional. This was the predecessor, the first iteration of The Muse. This startup fell apart due to bad communication, legal issues, and infighting among the team.
The premise was simple, help parents and students find good quality tutors for their kids. And it looked like it was going fine, after only three years of operating, by 2013, they had over 7000 tutors signed up and their platform had raised over $1.5million. A few months later though they closed down after. This case study explores a few of the errors this company made and how they went from hero to zero quite so quickly.
Niki Durkin launched 99 Dresses with nothing but a vision and some pretty fierce determination. However, setback after setback, from co-founders, bailing to investments failing and every problem in between beset the startup. She talks through how they overcame each problem, and how after each period of initial success a new problem arose and knocked them down. This is an illuminating case study of how even if you do everything right, it still might not work out.
The Power Of Design
Kelsey Falter is a young entrepreneur with a background in branding, marketing, and front-end development. She had successfully translated her skills into a design-focused startup PopTip which aimed to provide quick customer feedback through polls on social media. It was her understanding of the importance of design that has led to her success. PopTip had gotten investments in the sum of $2.41M from Scott Belsky(founder of Behance) and Jared Hecht (co-founder of GroupMe) and a number of other investors. The company was acquired by Palantir Technologies in 2014.
Dan Birman – UBER
In this case study, Dan Birman talks about identifying customer demands and adapting designs to solve particular problems. He talks through the process of redesigning an app around consumer requirements and how that can have a dramatic effect on the companies growth and help build a strong loyal customer base.
Wacom’s product is directly related to design, so it’s not exactly surprising that they pay a lot of attention to its importance of it. Wacom targets two very different groups of customers. Firstly, creative professionals need more advanced tools. The second is the general public interested in more entry-level tools.
These two audiences though are very different, so how can you cater to both. Well, that was the problem that they faced with their designer Tobias Schneider.
Their redesign was more than successful as it brought in a 300% increase in overall traffic.
When Netflix rolled out its new interface in 2011 there was a loud user backlash. However, what they came t realize after meticulous A/B testing was that those angry loud unhappy users were definitely the minority. The results kept showing that user engagement had actually grown.
This case study is an example of just how important having a greatly designed website is for your company to grow, but also outlines the importance of testing your design with users and trusting in the statistics, no matter how loudly a few users protest.
New York Times App
This case study gives a detailed insight into how difficult it is to introduce even small new features into a reputed company whilst highlighting the importance of adapting, changing, and developing designs to create the best user experience which is vital to the continuing growth of the company.
There is no point in doing a redesign if it doesn’t provide a measurable improvement in business.
Just before Optimizely launched a new website design, they needed to make sure that the redesign actually performed better. So they tested it against the old version on a portion of their traffic.
The update beat the old design massively, with a nearly 50% increase in traffic through the website and a 30% increase in engagement!
Shaving gear and men’s grooming is a vast market estimated to exceed the value of $2.4 billion and is almost entirely dominated by the likes of Wilkinson Sword, Shick, and Gillette.
Well, at least it had been, until Andy Katz-Mayfield and Jeff Raider decided to offer a new experience in facial shaving.
Their approach is not unlike Apple’s — Harry’s differentiate with beautiful branding, product design (ergonomically designed handles with five-blade razors for a smooth and easy shave), add to this the high level of quality control and their eye for detail and it shouldn’t surprise anyone that almost all of their customers reorder.
Their marketing stems from storytelling which wouldn’t be possible without the co-founders’ experience with cracking markets with cool branding.
The Power of Lean
By applying the principles from Eric Ries’s Lean Startup blog, Dropbox was able to cut costs and build a more engaged customer base. This ultimately led to Dropbox going from 100,000 users to over 4,000,000 in less than 15 months.
Drew Houston, CEO, and Founder had the company iterate their product much more frequently in order to test what customers really wanted which allowed them to build a service that almost seemed tailored.
Wealth Front
Wealthfront simplifies and makes easier a problem that investment managers often face. Most investors use mutual or index funds but lack access to top hedge funds and money managers. Wealthfront solves this problem by vetting managers and making it possible to provide the scale necessary to make these managers accessible to regular investors. Wealthfront practices continuous deployment in an SEC-regulated environment where risks and costs of failure are very high. Founded in 2009, the company now manages over $200M and processes over $2M a day.
Grockit was founded in 2007 and now has a user base spanning over 150 countries worldwide. The principle is to enable social learning specifically in preparation of tests, for example, SATs. The key behind their success is another lean functioning principle. Agile development to quickly and continuously release new products that the consumer wants. This means they remain relevant and continuously offer value above and beyond.
Founded in 2004, IMVU is the world’s largest 3D chat and dress-up community. This community allows members to meet new people with similar interests, chat, create and play games together. One essential point of their success is the continuous experimental development of new product features and processes.
An interesting thing to look at when understanding Votizen is the pivots that David Binetti made to get the company to the point it is at now. It started off as a sort of social network of verified voters pivoting to something more official and in that way more specifically addressing a specific problem, allowing American voters to join the first social lobbying platform in American history. Votizen’s tools led to the first bill driven into the US Senate by social media alone.
This case study highlights the importance of MVP, minimum viable products. Aardvark, a company subsequently acquired by Google, developed a social search engine. Aardvark tested its concept by very cleverly building a series of MVPs each designed in some way t to solve a particular customer problem. By doing this they were able to identify the problems that were important to their customers, and those that were not. Developing all these solutions into what became Aardvark in the 6th iteration.
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Founded by Greg Gianforte in 1997, RightNow Technologies is a software company that was acquired by Oracle for $1.5 billion in 2012. Though he eventually raised venture capital financing, Greg began with as little as $5,000 of his own money and continued to rely on personal savings and friends and family for the next two years.
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Endeca was acquired by Oracle in 2011 for $1.1 billion. In the below presentation, Endeca Founder Steve Papa discusses his path to securing the funding that helped make the company a success. Steve also shares key lessons learned, such as the significance of macroeconomics and how fundraising efforts start long before you are actually pitching to investors.
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Patient Ping
In this video, the founder and CEO of Patient Ping, Jay Desai, describes their value proposition and how they are targeting their market.
This is a case study that truly exemplifies how disruptive open-source platforms and co-creation can be in their fields if this is part of your business model. This video is presented by none other than Dries Buyraert, the founder of Drupal which is the largest open-source project of today.
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In many startups, the early phase of development is entirely focused on getting the product offering and value proposition right. Everyone works really hard to build the new offering, get customer acceptance and begin to generate revenue. Founders focus their hiring on the skills that are needed to accomplish these goals. And if they work really hard, and are lucky (luck’s important) they might just make it through this early phase with a team that performs well. In these situations, the company’s culture becomes loosely defined by the founder’s personality.
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Dominika Kaminska
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Oscar award-winning creative studio powers visual effects rendering for Hollywood blockbusters with Megaport
Framestore is a creative studio working across film, advertising, television and immersive media.
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About Framestore
Framestore is a BAFTA and Oscar-winning creative studio that uses innovative talent and technology to create high-end images for every platform. Framestore partners with clients ranging from Hollywood studios and broadcasters through to video game developers and IP owners, working across film, episodic, advertising and location based entertainment including VR, AR and theme park attractions. Recent projects include The Midnight Sky, Mulan, Wonder Woman 1984, His Dark Materials Series 1 & 2 and five themed rides for Lionsgate Entertainment World.
- Modernised network by moving away from unreliable internet-based tunnels to private connectivity.
- Provided on-demand global capacity for real-time cloud computing for the rendering of visual effects and animations.
- Significantly reduced connectivity costs.
- Obtained low-latency, high-bandwidth connectivity for cloud rendering of on-premises data.
- Ability to remain vendor-agnostic, providing Framestore with the power to choose the best technology at any given time.
- Due to Megaports’ global reach, Framestore can now apply the same connectivity model across all their locations and access cloud resources around the world.
Case Study Snapshot
Framestore, the Oscar Award-winning visual effects company for Hollywood blockbuster films such as The Avengers and the Harry Potter series, needed additional compute capacity for its rendering artists. Naturally they turned to the cloud. Because their vast film and animation data was stored on-premises, they needed a cloud connectivity solution that provided the required bandwidth, while giving them access to their preferred cloud providers in a pay-as-you-go model. To be responsive to rapidly changing project demands, Framestore needed real-time solutions.
Framestore hosted its animation and visual effects rendering compute functions on-premises. Rendering of a single frame could require anything from five minutes to three days. As workloads increased, they often exceeded their on-premises capabilities, so in 2015, they started using Google Cloud’s compute functions. Storing their data locally meant moving vast amounts of data in and out of the cloud, so low latency high-throughput was a big factor in making cloud rendering work for them. Framestore’s initial solution, multiple VPN tunnels via the public internet, could be slow, unreliable, and required constant oversight by their IT staff to correct problems when it unexpectedly stopped working. By 2018, they used over 100 tunnels with 50 to 60 Gbps aggregated over all of the VPN tunnels. Typically, creative work is done during the day and the rendering is scheduled overnight, so IT staff had to be available around the clock in case the VPNs crashed. This is why Framestore was on the lookout for a more sustainable solution.
After looking into SD-WAN, private connections, and physical ports to clouds, Framestore couldn’t find a solution that provided the flexibility and reliability they desperately needed, while meeting their budget. They didn’t want to commit to long-term contracts, such as acquiring multiple 100 Gbps connections for a year or more – simply far too expensive and inefficient. The very nature of their work required them to be able to scale the service up and down as their rendering needs changed.
Using Megaport is so easy and consistent everywhere that we no longer have to worry about any cloud-based sort of workloads. If anyone asks whether we can connect to a new cloud or between offices quickly, the answer is, ‘Yeah. We have Megaport. It’s done.’
Beren Lewis, Director of Global Systems and Infrastructure Technology, Framestore
Once Framestore were introduced to Megaport, the company soon realised that Megaport’s Software Defined Network (SDN) allowed them to create the on-demand, pay-as-you-go cloud connections they wanted, while supporting the compute power that animation and visual effects rendering required, with low latency and high reliability and performance.
The Megaport portal enabled Framestore to establish Virtual Cross Connects (VXCs) between their London office and Google Cloud or Microsoft Azure. If one month they needed 40 Gbps of connectivity, they could set that up in a few clicks, and if during the next month they needed 5 Gbps, they could set that up just as easily. Their Montreal offices connected via Megaport to AWS for their rendering purposes, quickly realising the same connectivity benefits.
- Speed and agility — Being able to spin up cloud services and connect quickly are crucial to Framestore’s fast work pace. Megaport’s flexible, fast, and easy provisioning means Framestore has connectivity when they need it, at the bandwidth they require.
- Cost — Predictable, yet flexible costs for connectivity gave Framestore an economical solution for their variable rendering needs.
- Self-service provisioning — Framestore can log into the Megaport portal and provision exactly what they need (and only what they need), connecting to whichever cloud provider they want to use for rendering. Beren Lewis, Director of Global Systems & Infrastructure Technology at Framestore, says, “It’s like going on Amazon. You search for what you need, select the quantity, and add it to your cart. Then you just press order and it’s done.”
- Great support — Framestore describes their relationship with Megaport as a partnership. “We’re so happy with them that we don’t think it’s worth assessing anyone else,” adds Lewis
Future plans for Framestore
The flexibility of Megaport’s Network as a Service (NaaS) model allows Framestore to be free to access and assess the world’s leading cloud service providers (CSP). After using Google in Europe and AWS in North America, Framestore have now added Microsoft Azure into their multicloud mix. Each Framestore team can choose the cloud service providers with the capacity, performance, and cost efficiency they need without being tied to a particular cloud platform or provider. The company now has Megaport connectivity in each of their European and North American Framestore locations, with port speeds ranging from 10 Gbps up to 100 Gbps.
7 Ways Media and Entertainment Companies Can Optimise Their Networks
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In celebration of GLR Week 2020, Read On Arizona hosted the webinar “Third Grade Reading Success: Decoding What Works and Planning for the New School Year”. The session was an engaging and informative discussion with experts from Read On Arizona’s Case Study Project who shared their strategies to accelerate early reading success and preparations to mitigate the impacts of COVID-19 as schools plan for re-opening.
Key Takeaways
- Invest in ongoing quality literacy professional development.
- Have high expectations for students!
- Build strong relationships with students and families; strong collaboration between home and school is critical.
- Poverty, teacher shortages, lack of access to early learning opportunites are challenges all of these schools faced and they made strides despite the obstacles.
Insights by Panelists:
- “Technology does not replace the teacher, it is there to support the teacher but it is still the teacher that is the most important element.”
- “Strong reading supports isn’t just what happens in the classroom, but across the school, across the community. Needs to be a community of learning focused on reading.”
- “Need to ensure that teachers, paraprofessionals and administrators all have a deep knowledge of the science of reading, and clearly understand the process of learning to read and what effective literacy instruction looks like.”
- “Effective core reading instruction is necessary, even more so during Covid-19. Just need to be creative in how it is delivered.”
- “No one program is responsible for success. Everyone has a piece of responsibility for moving our students to success.”
- “Share data to inform core instruction and target students for tutoring and interventions. Students should know their data. Bring parents into the data conversation…Make it a whole community approach.”
Panel Overview:
Panel moderator:.
- Sean Ross , Deputy Associate Superintendent of Academic Standards, Arizona Department of Education
Wildflower Accelerated Academy, Avondale Elementary School District:
- Araceli Montoya , Principal
- Karla Brockman , 3rd Grade Teacher
Lincoln Elementary:
- Angel Canto , Assistant Superintendent, Curriculum & Instruction, Nogales Unified School District
Roosevelt School, Yuma Elementary School District:
- Sofia Ramirez , Principal
- Alma Solis , 3rd Grade Teacher
Hosted by: Read On Arizona
- Recursos Adicionales para la Lectura Temprana
- Attendance Awareness
- Family Literacy Resources
- Parent-to-Parent Portal
- About the AZ Family Engagement Center
- Covid 19 Resources Español
- Move On When Reading
- GLR WEEK 2020
- GLR WEEK 2021
- Publications
- Resources and Tools
- Smart Talk Recursos y Herramientas
- Why Summer Reading
- 2019 Summer Reading Program
- 2017 Summer Reading Program
- 2016 Summer Reading Program
- Suggested Reading Lists
- Lexile Measures
- Literacy Summit 2018
- Literacy Summit 2017
- Literacy Summit 2016
- Literacy Summit 2015
- Literacy Summit 2013
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Our work with Room to Read involved creating an online platform that provides teachers and education partners in Indonesia with a vast repository of resources to foster a habit of reading among children
Human Resource Management Case Study With Solution, Ad we offer business management case studies with detailed teaching notes and reviews. The case solution first identifies the central issue to the delivering
Anything that gives you a competitive edge in business is worth the effort that you put in. One incredibly effective way to get that edge is to read through industry-relevant case studies
Typically, creative work is done during the day and the rendering is scheduled overnight, so IT staff had to be available around the clock in case the VPNs crashed
The session was an engaging and informative discussion with experts from Read On Arizona's Case Study Project who shared their strategies to accelerate early reading success and preparations to mitigate the