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STRATEGIC MANAGEMENT

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DIAGNOSTIC MODELS AND CHANGE IN TATA MOTORS

Overview of Organizational Change Case: Tata Motors in 2001

Organizational Change is much required in any organization. (Warner, 2002) It is usually seen as a gap between the current and the desired state that the firm wishes to achieve. People say that if there is a requirement then there should be a change that needs to be thought of and implemented. But if there is none then why should firms even think of changing. In this context there are many global companies that have undergone change for their current or future benefit and have reaped excellent profits or have fulfilled their short term or long term objectives. One such case is of Tata Motors which is one of the largest automobile company’s in India, with exceptionally good revenues. The company has a huge base of employees working across all major locations across the globe. TM has been one of those companies that have always laid great emphasis on innovation, building trust, carrying out ethics, change management for benefits of its stakeholders.

Drivers of Innovation and Change: For a change to take place there should be the reasons behind it which leads to change. It can be a small source or it can be as large as recovering billions of losses. The basic drivers of innovation and change are: Globalization and competition, new products, price, and changing customer needs or shift in consumer behavior.

The seven steps to creating organizational change: There are typically seven steps to for creating organizational change in a typical organization (Richard, 2003).

Tata Motors is a division of one of the largest corporate houses in India and the world called as Tata Group which was formed in the year 1945(TataMotors, 2012). It is the first company in this vertical to be registered with NYSE. It is the country’s India’s largest automobile company, with revenues of INR 1,23,133 crores (USD 27 billion) achieved in the year 2010-11. Being a leader in commercial vehicles and among the top three players in the passenger vehicles segment, it has also made its mark in the small car segment and utility vehicles arena. The company is the world’s fourth largest manufacturer of trucks, and the world’s third largest manufacturer of buses.

It employs more than 25,000 employees across the globe. Tata Motors is a value driven firm and the five core values that govern the organization are: Integrity, Excellence in whatever they do, Understanding, Unity and Responsibility.

The company expanded internationally via mergers, acquisitions, and join ventures. It operates via associate firms or subsidiaries in countries like UK, South Korea, Thailand and Spain. The two commercial vehicles by Tata Motors namely, Tata Indica and Tata Indigo were a big commercial success and in the span of two years Indica was marked as the largest selling car in India. Though everything was going fine the phase came when there was a downturn in the economy when the commercial vehicles segment dipped down to 40%. This was the period from 1995 to 1998. Tata Motors suffered a loss of 5 billion rupees loss for the year 2001. Tata then realized that it needs a restructuring and there is urgent need for organizational change for it.

The Managing Director of Tata, Ravi Kant led the change in the company who through his plans and the effective implementation saved 8 billion rupees in two years. The recovery strategy which forced organizational change occurred in three phases in 2001.

Phase one was the period marked by cost reduction in all the cases – fixed, variable and the interest costs. They replaced whatever parts they could with an equivalent less costlier part to save the cost. They also implemented and used Seibel to manage their processes and SAP to manage the customer relationships. To cater to this change a remote training network was established for video training so that the costs in training are saved and the change is effectively implemented.

Phase two was to maintain the strong position in the market and the industry by providing quality and competitive products to the consumers. So while they were saving costs yet they were mindful in investing in new products which is required by the market in the near future. Tata Motors tightened their credit policies, formed new sales plans and looked at factors like customer satisfactions, reaching the distribution networks easily, and the dealer and vendor issues.

Phase three purely focused on the inorganic growth and the company’s expansion outside India. (Vivek, 2003) To fulfil this objective the firm identified new strategic business locations to carry out their operations and to expand their footprint to gain new customers. The company also looked at reaching out to new segments. Diversification was their next strategy. Tata Motors identified 12 markets where they sold over 50000 vehicles in comparison to what they sold earlier which ranged from 7000 to 8000 vehicles.

All the phases of implementing new plans and strategies resulted in some form of organizational change in a unit of Tata Motors or sometimes the change affected the entire firm. Where there is change there tends to be resistance as well which needs to be handled with care via various methods. The change should be clearly communicated and the vision and objective should be explained to all. If feasible, change manuals should be distributed or made available to the employees online for better clarity. (Kimberly and Robert, 2001) The change should be enforced from top and the leaders and senior managers should enforce as well as motivate their subordinates to carry the process in the desired changed manner. (Steven, Walter, and Art, 2007) Hence bringing about organizational change in the organization is a collective effort and not a unilateral decision by the CEO alone.

Kimberly, B and Robert, H, 2001, Strategic Leadership Research: Moving on, Texas Tech

University Press.

Richard, L 2003, Managing Change and Transition. Harvard Business Essentials. Boston: Harvard Business School Press

Steven, W Walter, M, and Art K 2007, “A Blueprint for Strategic Leadership”, viewed on 14 th March 2012,  <http://www.strategy-business.com/article/07405?pg=all>

Critically evaluate a number of different diagnoses models and/or strategies to determine which is the most appropriate for diagnosing change within your chosen organisation. Once you have conducted the critical evaluation, use the chosen model/strategy to undertake a diagnosis of the organisation.

Critical Evaluation of Various Diagnostic Models

It has been perfectly described by authors that organisations are difficult to change just like bad habits (Clegg, Kornberger and Pitsis, 2008).But there are many diagnostic models which are o great solution providers to facilitate change by highlighting the problem areas (Hebert, 2009).A diagnostic Model is a kind of conceptual framework which is helpful in understanding any organisation. But the problem with these diagnostic models is that there are so many of them and no-one is universally acceptable. There have been many models which are shown below in chronological order but we will discuss just few of them:

Diagnostic models or strategies of change are helpful in making us understand what needs to change, why do we need change in organisation and how to bring the change. Advantages of using diagnostic tools for change:

Weisbord’s Six –Box Model

This model depicts organisations as open systems and supports that six features related to the organisations should be studied:

ENVIRONMENT

Figure 1: Weisbord’s Six-box Model (Weisbord, 1976)

There are two premises which are not to be seen in Weisbord’s model the first one is formal versus informal systems and the bigger the gap between them, the less effective the organisation becomes. The second issue is eth discrepancy between eth functioning of organisation currently and the ways it will adjust to external environment in future.

Organisation Level Diagnostic Model

It has three major components:

-General environment: External forces which affect the organisational objectives directly or indirectly like social, economic, technological, political and ecological factors.

-Industry Structure: External forces which directly influence objectives of organisation like suppliers, new entrants, customers, rivalry between competitors and substitute products.

-Strategy: The method used by organisation to utilise its resources like human, technical or economical in order to attain and sustain competitive advantage.

-Structure: The way in which resources and attention is being focussed on achieving task accomplishment.

-Technology: method used by organisation to convert inputs into services and products

-Human Resource System: Mechanism used for selecting, hiring. Appraising and rewarding the organisational members

-Measurement Systems: methods used for accumulating, assessing and spreading information reading the activities of individuals and groups in an organisation.

– Organisation Culture: basic values, norms and assumptions shared between the members of organisation

-Organisation Effectiveness: It includes organisational performance, stakeholder satisfaction and productivity.

Inputs                                       Design Components                                            Outputs

Figure 2: Organisation Level Diagnostic Model

But both these open systems theories portray organisations being made-up of sub-systems which can be in the form of just individuals or departments. These sub-systems have to work in harmony with each other to achieve various goals or objectives and any conflict between these subsystems will lead to abnormality or dysfunctionality in organisation which it will have to eliminate as soon as possible.

That is why systems approaches were developed which are useful and powerful but some change management theorists argue that organisations are political showground’s wherein the departments and various individuals compete for scarce resources of the company. Thus according to them harmony does not dominate the organisations rather the coalitions within organisations with contradictory goals work in the organisation which have  norms like conflicts, political mechanisations, and use of power . The key-Power relationship is depicted below for the organisation:

Higher Authority                                                                                                                                (5)

(4)                               Top-decision-Making Group

(2)                               (3)

Consultant           (1)              Sponsor

(6)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Organisation Departments                                                                                                                                                                                                                                                                 (7)

Figure 3: Key Power Relationships (Griener and Schein, 1989)

Organisational intelligence Model

The latest diagnostic model which can be helpful is the Organisational Intelligence Model which was created by Falletta in 2004 but later refined and republished in 2008 and it serves a great framework for diagnostic of organisational development.  It is quite similar to BL model there are 11 factors and variables present in this model which are shown below:

ORGANISATIONAL INTELLIGENCE MODEL

Environmental inputs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

ORGANISATIONAL CAPABILITY &EXECUTION: KEY INDICES

PERFORMANCE OUTPUTS

But it is difficult to generalise this model too and that is why this model also calls for validation with the help of empirical investigation (Falleta, 2008).

 Diagnostic Model Applicable to TATA Motors

After the critical review of some of the diagnostic models the organisational intelligence model fits well to diagnose the problem underlying to find the organisational change at TATA Motors.

Environmental inputs

All the environmental factors both external as well internal factors were considered for the change which will affect the organisational change in the .Since it is very important to remember that the outside conditions effect the company the most  so it is very much important that we find the environmental inputs affecting the company:

The company needed to formulate the strategy to active all the mission and goals set along with creating value for stakeholders. Thus it developed a clear vision regarding the new strategy of the firm to bring about the cultural change in the organisation along with behaviour and shared values.

The topmost layer of management need to participate in the cultural change by displaying their commitment level; because any cultural change needs to be managed form the top-most or senior level of management. The top management should support and favour the change in the organisation, so that the change can be implemented all across the organisation.

The underlying values, myths, norms, traditions, and beliefs which guide the team as well as the organisational behaviour need to be studied well. The culture of the company should depict change at the very first level that is the top management (Sowmya Rao and Prasad, 2012).

Structure & Adaptability

The roles and responsibilities are clearly assigned to everyone in the organisation in order to implement the strategy and the extent to which the organisation is ready to accept the change is the adaptability of TATA Motors.

Information & Technology

The practices, business systems and technologies which the TATA Motors is planning to use to reinforce the people’s work like the training online video module was developed to reduce the training cost which could be accessed by the employees all across the organisation.

Direct Manager

The relative quality and effectiveness of the immediate boss or the supervisor has been enhanced in the organisation to successfully implement the change. The manager depicts trust and integrity.

Measures & Rewards

There are various methods for measuring the team performance and eth employees are given monetary as well as non-monetary benefits in order to acknowledge their efforts.

Growth & Development

There are several resources, opportunities and practices which are put in place by the company to develop and enhance the skills of their employees which covers various aspects like training, planning and learning. To acknowledge the efforts of employees’ children merit awards are given in sports, academics and the TATA Cultural Group promotes art and talent in their employees.

Employee Engagement

The employees show emotional, behavioural and cognitive relationship with the company as well as with their job too. Employee engagement is promoted through TATAT Club and Community Development Centres created by organisation for their employees. When the employees come on board, form the very first they are brought under employee engagement at TATA MOTORS. During induction also there is mentor appointed to guide the new employee. AT personal level all the festivals are celebrated on-site eth factory to involve all the employees (Gourav, 2007).

Performance Outputs

These are the indicators which depict the organisational achievement along with individual performance in the form of results. TATA MOTORS practices Job enrichment in order to motivate its workers by providing the opportunities s to the employees through their job to achieve, advance grow and recognise and be responsible towards their organisation. Thus the main element of job enrichment is to put back the factors which enrich the job with elements of interest.

Bibliography

Burke, W.W. (1994) Organization development: A Process of changing and learning , 2 nd edition, California: Addison-Wesley.

Chapter 5: Diagnosis for Change , [Online], Available: gsme.sharif.edu/~change/Week003.ppt [20 April 2012].

Clegg, S., Kornberger, M. and Pitsis, T. (2008) Managing and organizations: An introduction to theory and practice , 2 nd edition, London: SAGE.

Cummings, T.G. and Worley, C.G. (2009) Organisation Development and Change , 9 th edition, Mason, OH: South-Western/Cengage Learning.

Falleta, S.V. (2008) ‘Organisational Intelligence Survey’, Training& Development , June, pp. 52-58.

Gourav, K. (2007) ‘Change Management: Survival of the fittest’, HRM Review , June, pp. 61-66.

Griener, L.E. and Schein, V.E. (1989) Powet and Organisation Development , Reasding, Massachussets: Addison-Wesley.

Hebert, S. (2009) Three Diagnostic Models , 25 May, [Online], Available: http://www.heberts.net/three-diagnostic-models/ [20 April 2012].

Sowmya Rao, J. and Prasad, G.V. (2012) ‘THE DRIVERS OF CHANGE: A SAMPLE STUDY ON TATA MOTORS’, INTERNATIONAL JOURNAL OF SOCIAL SCIENCES & INTERDISCIPLINARY RESEARCH , vol. 1, no. 1, January.

Weisbord, M.R. (1976) ‘Organistional Diagnosis: Six Places to look for trouble with or without theory’, Group and Organisational Studies , vol. 1, pp. 430-47.

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Volkswagen and Tata Motors A Strategic Alliance in India Case Solution

Posted by Adam Hudson on Dec-20-2017

1. INTRODUCTION OF Volkswagen and Tata Motors A Strategic Alliance in India CASE SOLUTION

The Harvard business review has published the Volkswagen and Tata Motors A Strategic Alliance in India Case Study. Like all HBR case studies, the Volkswagen and Tata Motors A Strategic Alliance in India Case is designed and drafted in a manner to allow the reader to experience a real-world problem and solve it accordingly. The case study, like other HBR case studies, will help the reader and students develop a broader, and a clearer understanding of the business world and dynamics.

The Volkswagen and Tata Motors A Strategic Alliance in India Case is based on a current managerial and strategic problem being faced by the organization, which must be solved tactfully to allow progression, as well as maintain a competitive position. This paper is written to facilitate the case solution for the Volkswagen and Tata Motors A Strategic Alliance in India Case Study.

The case solution for the Volkswagen and Tata Motors A Strategic Alliance in India Case Study first identifies the central issue that is elaborated on throughout the case. The case solution then analyses the case through relevant strategic models and tools including the SWOT Analysis, Porter Five Forces Analysis, PESTEL Analysis, VRIO analysis, Value Chain Analysis, BCG Matrix analysis, Ansoff Matrix analysis, and the Marketing Mix analysis. This analysis is to help in the identification of a feasible strategy and solution for the Volkswagen and Tata Motors A Strategic Alliance in India Case Study. Alternative solutions are also proposed in the case solution, primarily because alternative solutions often act as contingency plans.

2. PROBLEM IDENTIFICATION

2.1. harvard business school case studies.

All case studies published by the Harvard business review comprise of a central problem that is faced by the protagonist. This problem mostly holds implications for managerial and strategic directions of the company. For readers and students of HBR case studies, it is critical to identify the problem that the Volkswagen and Tata Motors A Strategic Alliance in India faces. This problem is usually hinted towards in the introduction of the case and develops along the way.

2.2. Solving HBS case studies

As a result, for solving the Volkswagen and Tata Motors A Strategic Alliance in India case, it is essential to read the case study thoroughly. The identification of the problem correctly is vital for undergoing the analysis rightly, and for developing relevant solutions for the Volkswagen and Tata Motors A Strategic Alliance in India Case Study. It is also essential to identify all the appropriate parties that are being impacted by the problem as well as the decision. The correct problem identification will ensure that all the solutions developed during the case analysis of the Volkswagen and Tata Motors A Strategic Alliance in India Case Study are applicable and pragmatic.

EXTERNAL ENVIRONMENT ANALYSIS

The external environment analysis is needed for the Volkswagen and Tata Motors A Strategic Alliance in India Case Study to make sure that it actively, and proactively responds to the macro-environment. The macro environment or the external environment for the Volkswagen and Tata Motors A Strategic Alliance in India Case includes those factors which are not in control of the business or the company directly. As a result:

3.1.1. Political

Political factors and elements can have a direct and indirect impact on the business. This is seen through the Volkswagen and Tata Motors A Strategic Alliance in India Case Study.

3.1.1.1. Policy Makings

3.1.1.2. Taxation

3.1.1.3. Government Support

3.1.1.4. Political Stability

3.1.2. Economic

The economic factors are one of the most important of PESTEL factors and can influence Volkswagen and Tata Motors A Strategic Alliance in India in several ways.

3.1.2.1. GDP

3.1.2.2. Inflation

3.1.2.3. Interest Rates

3.1.2.4. Unemployment Rate

3.1.2.5. How can the Volkswagen and Tata Motors A Strategic Alliance in India decrease the risk of economic instability?

3.1.3. Social

Social influences will stem from social components of the macro environment. Under the PESTEL Analysis, they can influence Volkswagen and Tata Motors A Strategic Alliance in India in several ways:

3.1.3.1. Social patterns and consumer behaviour

3.1.3.2. Social patterns and changing consumer needs

3.1.3.3. Social trends in education

3.1.3.4. Social patterns make companies more consumer-centric

3.1.3.5. How can Volkswagen and Tata Motors A Strategic Alliance in India use social aspects for growth?

3.1.4. Technological

The technological factors can influence Volkswagen and Tata Motors A Strategic Alliance in India in several ways:

3.1.4.1. Innovation

3.1.4.2. The advent of the internet and online retailing

3.1.4.3. Social media and business growth

3.1.4.4. Improved value chain network

3.1.4.5. Managing technology and the future for Volkswagen and Tata Motors A Strategic Alliance in India

3.1.5. Environmental

For Volkswagen and Tata Motors A Strategic Alliance in India, the environmental aspects of the PESTEL analysis may include:

3.1.5.1. Environmental stability and business standards

3.1.5.2. Environmental stability and budget allocation

3.1.5.3. Environmental sustainability

3.1.5.4. Environmental sustainability and business growth

3.1.5.5. Environmental sustainability and improved consumer relations

3.1.6. Legal

Legal components can influence Volkswagen and Tata Motors A Strategic Alliance in India directly, and can likewise influence the instruments through which an organization buys its stock or connects with the client. The Volkswagen and Tata Motors A Strategic Alliance in India should be mindful, for example, of the following legal aspects:

3.1.6.1. Labour law

3.1.6.2. Discrimination law

3.1.6.3. Health and safety laws:

3.2. Porter’s five forces

3.2.1. The threat of new entrants

3.2.1.1. market and industry share.

3.2.1.2. Limitation on earning expectation and capability of firms in an industry

3.2.1.3. The risk to new entrants because of high entry barriers

3.2.1.4. Some barriers to entry for new entrants in favour of Volkswagen and Tata Motors A Strategic Alliance in India :

3.2.1.5. What can Volkswagen and Tata Motors A Strategic Alliance in India do to face this challenge?

3.2.2. The threat of substitute products or services

3.2.2.1. substitute form.

3.2.2.2. Switching cost to substitutes for consumers

3.2.2.3. Substitute and product benefit

3.2.2.4. Substitutes and consumer behaviour

3.2.2.5. How can Volkswagen and Tata Motors A Strategic Alliance in India combat the threat from substitute products?

3.2.3. Bargaining Power of Buyers

3.2.3.1. who is the buyer.

3.2.3.2. Buyer power and costs

3.2.3.3. Retail product differentiation

3.2.3.4. What can Volkswagen and Tata Motors A Strategic Alliance in India do to ensure risks against high buyer power?

3.2.4. Bargaining Power of Suppliers

3.2.4.1. who is the supplier.

3.2.4.2. Sources of production for Volkswagen and Tata Motors A Strategic Alliance in India

3.2.4.3. Independent suppliers

3.2.4.4. Supply quality and business dynamics

3.2.4.5. How can Volkswagen and Tata Motors A Strategic Alliance in India deal with the challenge?

3.2.5. Competitive Rivalry among Existing Firms.

3.2.5.1. nature of fragmentation.

3.2.5.2. Brand management

3.2.5.3. Diversification

3.2.5.4. High business costs

3.2.5.5. How can Volkswagen and Tata Motors A Strategic Alliance in India combat rivalry and competitive forces of the industry?

3.3. Pentagonal analysis

3.3.1. the threat of new entrants, 3.3.1.1. restriction into industry.

3.3.1.2. Switching costs for consumers

3.3.1.3. Profitability

3.3.2. The threat of substitute products/services

3.3.2.1. increased competition.

3.3.2.2. The offering of similar benefits

3.3.2.3. Low costs of switching

3.3.3. Bargaining power of buyers

3.3.3.1. market fragmentation.

3.3.3.2. The concentration of retailing agents

3.3.4. Bargaining power of suppliers

3.3.4.1. backward integration by producers.

3.3.4.2. Outsourcing raw materials

3.3.5. Industry rivalry

3.3.5.1. intensity of competition.

3.3.5.2. Differentiation

Figure 1 Pentagonal analysis for Volkswagen and Tata Motors A Strategic Alliance in India

3.4. Placement of the business along the industry life cycle

3.4.1. identifying where volkswagen and tata motors a strategic alliance in india is on the industry life cycle curve.

Identification of the place and placement on the industry lifecycle is important as it will help Volkswagen and Tata Motors A Strategic Alliance in India make important decisions and strategies for the future.

3.4.1.1. Strategic decision making

3.4.1.2. Budget allocation

Figure 2 PLC Placement along the Industry Lifecycle curve

3.4.2. Introductory stage

3.4.2.1. firm strength.

3.4.2.2. Financial Position

3.4.2.3. Nature of product

3.4.3. Growth stage

3.4.3.1. financial position.

3.4.3.2. Growth factors

3.4.3.3. Nature of Product

3.4.4. Maturity stage

3.4.4.1. sales and growth.

3.4.4.2. Strategic Marketing

3.4.4.3. Firm size

3.4.5. Decline stage

3.4.5.1. industry changes.

3.4.5.2. Sales and Competition

3.4.5.3. Surviving in the decline cycle

3.5. Strategic Group Analysis

3.5.1. volkswagen and tata motors a strategic alliance in india and strategic group formation.

3.5.2. Different aspects of strategic grouping

Key strategic groupings of players within an industry can be made based on numerous different aspects, such as:

Despite the various aspects available for comparison of competing players, it is often important to differentiate strategic groupings of players of aspects of how they compete with each other, and on aspects of where they compete as well

3.5.3. Procedure for strategic group analysis for Volkswagen and Tata Motors A Strategic Alliance in India

3.5.4. How will strategic group planning help Volkswagen and Tata Motors A Strategic Alliance in India

For Volkswagen and Tata Motors A Strategic Alliance in India, strategic group analysis is important because it will:

3.5.4.1. Strategic industry dynamics

3.5.4.2. Assessment of market position

3.5.4.3. Identification of barriers to entry in an industry

3.6. Scenario planning

Scenario planning for Volkswagen and Tata Motors A Strategic Alliance in India ’s strategic direction will take form through speculation and contingency form – methods used by the military for strategic planning and direction.

3.6.1. Volkswagen and Tata Motors A Strategic Alliance in India ’s Utilization of Scenario planning

For Volkswagen and Tata Motors A Strategic Alliance in India, scenario planning comprises of making suppositions of what's to come, of what will be and how the business condition will adapt, fluctuate, change, and respond to the future conditions, and changes in the futuristic strategic planning.

3.6.1.1.1. Identify the driving forces of the business:

3.6.1.1.2. Identify basic vulnerabilities:

3.6.1.1.3. Develop a scope of conceivable situations:

3.6.1.1.4. Discuss the suggestions:

4. ANALYSIS OF RESOURCES AND COMPETENCES

The following section presents a brief analysis of the VRIN strategic tool as it is applied to Volkswagen and Tata Motors A Strategic Alliance in India and its impact on the strategic direction.

4.1. VRIN analysis

4.1.1. valuable, 4.1.1.1. international distribution network.

The company has an international distribution system with agents and contracts in countries across the world. This helps the company in making sure that its products are widely available and easily accessible to all consumers.

4.1.1.2. Experience in expansion to other countries

The experience of expansion to other countries directly as well as indirectly has allowed the company to gain exposure and experience in international business, culture and trades.

4.1.1.3. Marketing skills

The company has a unique blend of marketing skills, which allows it to reach consumers directly through various channels, in a creative way. This is a valuable resource for the company as it allows the company to ward off potential competition.

4.1.1.4. Market research

The company invests in market research regularly, which allows it to stay updated with market trends, consumer needs, demands, as well as the changes that take place in different markets and consumer groups. This is also valuable as it then allows Volkswagen and Tata Motors A Strategic Alliance in India to make changes in product and service offering accordingly.

4.1.2. Rare

4.1.2.1. use of progressive technology.

The company makes use of progressive technology and invests in new technology to help it make the business more effective and efficient. This is important for maintaining competitive differentiation. The technology used by the company also allows lower chances of human error and increases precision.

4.1.2.2. Use of progressive harvesting methods

The company makes use of modern as well as new and innovative means of cropping and harvesting as well. The means of production are important for a business to maintain cost efficiency. This allows lower levels of spoilt raw materials and enhances the quality as well as the feel of the final product. Also, it allows the company to maintain the product quality in-house, and maintain consistency in the raw material.

4.1.2.3. Efficient use of economies of scale in production

The company’s effective and efficient use of resources has allowed it to maintain economies of scale. The company uses economies of scale as a rare resource available to maintain costs, enhance production, and increase sales – all the while maintaining a high focus on premium quality and consistency of taste.

4.1.2.4. The uniqueness of product portfolio

The company has a unique and diversified portfolio. This has allowed it to penetrate different consumer groups. And maintain income from different streams. Into urn, that gives a strong financial cushioning to the business.

4.1.3. Inimitable

4.1.3.1. human resource management.

The company has taken part in exemplified human resource management in all its function – from recruitment to training of talent management. This has allowed the company to develop an inimitable resource that is aligned with the organizational goals, and mission, and which is synonymous to the organization itself.

4.1.3.2. R&d - new product development

The company’s continued investment in r&d allows it to generate ideas for new products, as well as test these new products in limited market settings. This allows the company to assess the viability of new ideas, as well as generate feedback for improvement where needed. This is an inimitable resource for the company because it has become part of the company’s system and culture.

4.1.3.3. Innovation

The innovation at Volkswagen and Tata Motors A Strategic Alliance in India is an inimitable resource that allows the company to stay ahead of the competition as well as maintain high leadership in the industry by having the first mover advantage in its product portfolio continuously.

4.1.3.4. Organizational culture

The organizational culture at Volkswagen and Tata Motors A Strategic Alliance in India is supportive and innovative. Employees share information freely. The organizational hierarchy is flatter, which makes leadership and follower relation smooth and easy. This organizational culture and its aspects cannot be imitated by competition.

4.1.3.5. Cost control

The company has employed progressive means of controlling costs and maintaining economies of scale. In this way, prices of the products are maintained and controlled, and very few cost increases are passed to the consumers. This allows the product to be easily affordable by the company’s target audience.

4.1.4. Non-substitutable

4.1.4.1. brand recognition.

The brand value and brand recognition enjoyed by Volkswagen and Tata Motors A Strategic Alliance in India is a non-substitutable resource. The high brand recognition across different consumer group’s in different countries allows the brand to enjoy high consumer ship, high sales, and a unique bond with the consumers. This cannot be imitated at all by the competition as the brand recognition and resonance has been built over the years through hard work and quality deliverance.

4.1.4.2. Brand equity

The Volkswagen and Tata Motors A Strategic Alliance in India enjoys high brand equity. This has been developed through the different stages presented by Keller in his model for brand equity. The high brand equity also reflects a high emotional appeal that Volkswagen and Tata Motors A Strategic Alliance in India has for the consumers.

4.1.4.3. Emotional affiliation with consumers

This means that the brand fulfils not only functional but also emotional and psychological needs of the consumers. Again, this is an inimitable resource which the company has developed because of its honest and trusted relationship with the clients over some time.

4.2. VRIO ANALYSIS

4.2.1. strong global presence, 4.2.1.1. valuable.

Having a strong worldwide presence is significantly valuable for an organization attempting to expand its size, deals, and piece of the overall industry. It is a competitive and sustainable method to acquire incomes from new and existing buyers.

4.2.1.2. Rare

Volkswagen and Tata Motors A Strategic Alliance in India is one of the greatest company all inclusive. Even though there are other worldwide and international chains of competing companies, Volkswagen and Tata Motors A Strategic Alliance in India has made a distinct name for its quality and offers.

4.2.1.3. Non-substitutable

For the time being, no competition of Volkswagen and Tata Motors A Strategic Alliance in India could match such an enormous international presence in terms of quality and consistency. It would require critical investment and assets to achieve this.

4.2.1.4. Organized to exploit

Volkswagen and Tata Motors A Strategic Alliance in India is effectively exploiting this capacity.

4.2.2. Claim to premium products

4.2.2.1. valuable.

Volkswagen and Tata Motors A Strategic Alliance in India offers numerous exceptional and fulfilling products that different contenders don't offer all the time. Volkswagen and Tata Motors A Strategic Alliance in India additionally incorporates information and detailed ingredients for its products to interest an assortment of clients.

4.2.2.2. Rare

Other competition also offers different products that are offered by Volkswagen and Tata Motors A Strategic Alliance in India, which means that it is not a rare resource for the company. This is because other players also have access to similar products and portfolios.

4.2.2.3. Inimitable

Considering other businesses and players are now using this capacity as a means of expansion and penetration, it can, therefore, be imitated.

4.2.2.4. Organized out to exploit

By offering an assortment of choices and ceaselessly changing the portfolio through active innovation and new product development, Volkswagen and Tata Motors A Strategic Alliance in India is exploiting this resource. With plenty of alternatives, the vast majority can discover something they like, and individuals who like to attempt new products and services every now and again can undoubtedly do as such with Volkswagen and Tata Motors A Strategic Alliance in India.

4.2.3. Upscale brand name

4.2.3.1. valuable.

The Volkswagen and Tata Motors A Strategic Alliance in India brand name enables clients to enjoy and feel a bond of association with the brand. This allows consumers to feel emotionally attached with the brand, and experience it as an extension of themselves as well. As such, this becomes a valuable asset for the company.

4.2.3.2. Rare

Volkswagen and Tata Motors A Strategic Alliance in India is a contemporary brand name that has a premium touch to it and is upscale, modern and lively. Most other companies and competing brands don't have the quality and packaging to urge clients to engage in a way they do with Volkswagen and Tata Motors A Strategic Alliance in India .

4.2.3.3. Non-substitutable

It would be generally simple for other companies to revamp their packaging and duplicate the plan of action of Volkswagen and Tata Motors A Strategic Alliance in India. In this way, the upscale and comfortable promise of the offering by Volkswagen and Tata Motors A Strategic Alliance in India could be imitated.

4.2.3.4. Organized out to exploit

Volkswagen and Tata Motors A Strategic Alliance in India is effectively using this resource and enhancing the brand and the brand promise that numerous clients altogether appreciate. The organization is exploiting the stylish way of life that is right now present in numerous urban communities where the brand’s products are widely appreciated and consumed.

4.3. Porter’s value chain

4.3.1. volkswagen and tata motors a strategic alliance in india: drawing value from vrin/vrio.

Figure 3 Value chain for Volkswagen and Tata Motors A Strategic Alliance in India

4.3.2. Value framework

Volkswagen and Tata Motors A Strategic Alliance in India ’s value chain is a segment of the business' value framework. The value framework is made out of different other value chains of the speciality units of all associations included, for example, the organization's producers and the remainder of the inventory network. In the value chain representation, Volkswagen and Tata Motors A Strategic Alliance in India works directly, as well as through contracted third parties.

4.3.3. Example from value framework for Volkswagen and Tata Motors A Strategic Alliance in India

4.3.4. Value chain activities

Brief details of Volkswagen and Tata Motors A Strategic Alliance in India ’s value chain are discussed in the next section:

4.3.4.1. Primary activities

4.3.4.1.1. inbound logistics.

The inbound logistics for Volkswagen and Tata Motors A Strategic Alliance in India refers to producers in different designated and appointed locations by the company. Also, it also refers to selecting the finest quality raw materials from in-house production as well as from third-party contractors. These are transported to the storage sites after which the raw materials are used for producing different products by the company.

4.3.4.1.2. Operations

Volkswagen and Tata Motors A Strategic Alliance in India operates internationally directly or indirectly. The company has owned offshore shops, as well as stocks its products with other shops across different countries.

4.3.4.1.3. Outbound logistics

The company has contracted agents in offshore countries and sites to manage product selling. However, a majority of the products are sold directly to licensed sellers and shops locally as well as internationally.

4.3.4.1.4. Marketing and sales

Volkswagen and Tata Motors A Strategic Alliance in India produces and invests in high quality and premium products. It also invests in a high level of customer servicing and marketing. All its marketing activities, however, are based on strong market research and market data.

4.3.4.1.5. Service

Volkswagen and Tata Motors A Strategic Alliance in India invests in customer service to develop customer loyalty and build strong relations with its clients. The company invests in gaining and incorporating customer feedback and in solving customer queries effectively.

4.3.4.2. Support activities

4.3.4.2.1. infrastructure.

This includes different departments like management, finance, legal, etc. which are required to keep the company’s business running.

4.3.4.2.2. Human resource management

The company’s committed and trained workforce is considered to be a valuable and an inimitable resource that has played a vital role in the success and growth of Volkswagen and Tata Motors A Strategic Alliance in India the employees of the company are motivated, professional, trained, and work alongside the company’s mission and goals.

4.3.4.2.3. Technology development

Volkswagen and Tata Motors A Strategic Alliance in India has been commended and celebrated for the use of effective technology not only production but also to make the overall system of production and sale, as well as in house production more effective and efficient. Also, the company also uses technology to communicate and connect with its consumers effectively.

4.3.4.2.4. Procurement

This involves purchasing the raw material for the final product. The company has appointed agents that work for the company in different countries and regions to purchase consistently high quality raw material so that the company can produce the finest product qualities for delivering to the consumers.

4.3.4.2.5. Bottom line

The concept of the value chain for Volkswagen and Tata Motors A Strategic Alliance in India helps in understanding how value is added in each process and stage of the value chain. It also helps to understand and separate useful activities from those that are not useful as such. This improves the overall bottom-line of the company and increases the profit margins for the company as well.

4.3.4.3. Virtual chain

4.3.4.3.1. customer-centrism.

4.3.4.3.2. Improved technological use

4.3.4.4. Generic strategies

5. INTERNAL ENVIRONMENT ANALYSIS

5.1. porter’s strategic options.

5.1.1. Differentiation strategy

5.1.1.1. organizational leadership.

Volkswagen and Tata Motors A Strategic Alliance in India has made use of the differentiation factor to maintain higher leadership and differentiation from industry competition. Differentiation of effective leadership may be achieved through different forms and basis.

5.1.1.2. Broad product portfolio

5.1.1.2.1. product quality.

Moreover, this differentiation can fluctuate from item to item, market to market and industry to industry. Generally, the essential bases of differentiation are quality, durability, usefulness and in a few consumer loyalty, and brand image. Volkswagen and Tata Motors A Strategic Alliance in India has differentiated its items and products dependent on the quality and set a completely different, and engaging consumer experience. Brand image

5.1.1.2.2. Brand Image

Aside from these things, it has developed a distinct and distinguished brand image which is additionally a premise of differentiation and encourages Volkswagen and Tata Motors A Strategic Alliance in India to advertise, promote and market its products and brand better than the competing players in the local and international markets.

5.1.2. Focus strategy

5.1.2.1. overall quality of product and service.

The essential premise of differentiation for Volkswagen and Tata Motors A Strategic Alliance in India is quality and premium taste. It serves just premium quality products, which enables it to charge a top notch and a premium cost. It has embraced the most astounding measures as far as the nature of its raw materials used for producing its products. At each progression, Volkswagen and Tata Motors A Strategic Alliance in India puts forth an admirable attempt to guarantee that its product fulfils the most noteworthy quality guidelines.

5.1.2.2. Value addition at each step of the value chain

However, the account of value does not finish at getting incredible quality of raw materials. It goes more remote from that point. A great deal of contrast originates from the readiness. Volkswagen and Tata Motors A Strategic Alliance in India prepares its product diligently to draw out the quality.

5.1.2.3. Human resource management

Rest of the credit goes to the human resource and employees at Volkswagen and Tata Motors A Strategic Alliance in India. The brand carefully picks its raw materials - just when they in ideal condition. Products are tested from each cluster in any event thrice before endorsement. This is how Volkswagen and Tata Motors A Strategic Alliance in India makes the quality that each client looks forward to, and is excited about.

5.1.3. Leadership and differentiation through cost

Porter’s traditional methodologies are methods for increasing and developing a sustainable competitive advantage for Volkswagen and Tata Motors A Strategic Alliance in India - as it was, building up the "edge" that will get the company the ideal position and differentiates it from the industry rivals. There are two primary methods for accomplishing this inside a cost leadership methodology:

The cost-based strategy and system are that – it includes Volkswagen and Tata Motors A Strategic Alliance in India being the pioneer regarding cost in the industry and market where it operates. Just being among the most minimal cost producers isn't adequate, as the company leaves itself wide open to aggressive attacks by other producers and players in the industry. These players may undermine Volkswagen and Tata Motors A Strategic Alliance in India ’s costs and in this way hinder the company’s endeavours towards the expansion of its share of the overall market pie.

5.1.3.1. Achieving cost differentiation

Based on this, Volkswagen and Tata Motors A Strategic Alliance in India should be sure that it can accomplish and keep up the leading position before deciding on choosing the cost leadership strategy. Volkswagen and Tata Motors A Strategic Alliance in India will be able to become effective in accomplishing cost differentiation by having:

5.1.3.2. Achieving cost leadership

However, Volkswagen and Tata Motors A Strategic Alliance in India should ensure contingency for imitation by competition, as well as be prepared for competing payers to imitate its cost-effectiveness strategy to decrease and control their costs, and increase the overall share of the pie for their products as well. It is therefore important that Volkswagen and Tata Motors A Strategic Alliance in India does not only settle for one means of cost leadership but continually improves. This can be done through several different methods:

5.1.3.2.1. Overall Cost Effectiveness through Cost Leadership and Cost Differentiation

5.2. SWOT Analysis

5.2.1. The need for SWOT because of expanded operations of Volkswagen and Tata Motors A Strategic Alliance in India

5.2.2. Volkswagen and Tata Motors A Strategic Alliance in India Strengths (Internal Strategic Factors)

This section of the SWOT analysis model works with the inner variables that the organization can use as competencies and strengths to address shortcomings and ensure the business against rivalry. For this situation, Volkswagen and Tata Motors A Strategic Alliance in India ‘primary qualities are:

5.2.2.1. Strong brand image

5.2.2.2. International distribution network

5.2.2.3. Strong investment in research and development, and high focus on innovation

5.2.2.4. Focus on market research

5.2.3. Volkswagen and Tata Motors A Strategic Alliance in India Weaknesses (Internal Strategic Factors)

Business weaknesses or shortcomings are recognized in this part of the SWOT analysis. Shortcomings are inward factors that diminish or cut off business capabilities and strengths. Volkswagen and Tata Motors A Strategic Alliance in India shortcomings are as per the following:

5.2.3.1. Premium prices for most portfolio products

5.2.3.2. Standard and benchmarked regulations and business procedures for all portfolio items

5.2.3.2.1. generalization.

5.2.3.2.2. Imitability

5.2.3.3. Fighting the challenge of imitation

5.2.4. Opportunities for Volkswagen and Tata Motors A Strategic Alliance in India(External Strategic Factors)

This section of the SWOT analysis and strategic model focuses on external components that opportunities for business development and advancement. For this situation, the key opportunities accessible to Volkswagen and Tata Motors A Strategic Alliance in India are:

5.2.4.1. Green business products

5.2.4.2. Expansion in emerging markets

5.2.4.3. Business enhancement

5.2.4.4. Partnerships with different firms

5.2.4.4.1. diversification through partnerships.

5.2.4.4.2. Development of corporate clientele

5.2.5. Threats facing Volkswagen and Tata Motors A Strategic Alliance in India(External Strategic Factors)

Threats against the Volkswagen and Tata Motors A Strategic Alliance in India business are distinguished in this piece of the SWOT analysis. Threats are external components that decrease or breaking point of business execution. In this case of Volkswagen and Tata Motors A Strategic Alliance in India, the following section looks at, and assesses threats that apply to the organization in question:

5.2.5.1. Price wars by competition

5.2.5.2. Increased competition

5.2.5.3. Independent players

5.3. TOWS Matrix

TOWS analysis will allow Volkswagen and Tata Motors A Strategic Alliance in India to identify and understand the strategic choices and future strategic options and directions available to the company. The TOWS matrix and analysis will help Volkswagen and Tata Motors A Strategic Alliance in India to look at various possible future and long term situations, and ill force Volkswagen and Tata Motors A Strategic Alliance in India to look at these options by questioning strategic directives such as:

The analysis of the SWOT and the subsequent assessment and development of the TOWS matrix will allow the Volkswagen and Tata Motors A Strategic Alliance in India to be able to identify the following answers:

5.3.1. TWOS matrix visual presentation

Table 1 TWOS matrix for Volkswagen and Tata Motors A Strategic Alliance in India

5.4. ANSOFF Matrix

The following section highlights the various strategies that may be used through the Ansoff matrix. These strategies have been highlighted and identified through vigorous research methodologies, as well as through expert analyst data and opinion.

5.4.1. Market development strategies

5.4.1.1. advertising and promotion of products.

5.4.1.2. Education about product consumption.

5.4.2. Market penetration strategies

5.4.2.1. geographical expansion.

5.4.2.2. Increased number of retail outlets and retail presence

5.4.2.3. Online retailing

5.4.3. Product development strategies

5.4.3.1. research and development.

5.4.3.2. New product development labs

5.4.3.3. Market testing

5.4.3.4. Strategic Marketing

5.4.4. Product penetration strategies

5.4.4.1. acquiring personally owned retail to strengthen its presence..

5.4.4.2. Diversification of portfolio

5.5. SAF criteria

5.5.1. how volkswagen and tata motors a strategic alliance in india can strengthen its strategic position using saf criteria.

5.5.2. Creation of a menu for high-income groups

5.5.2.1. suitability, 5.5.2.1.1. new market development.

5.5.2.2. Acceptability

5.5.2.2.1. alignment with organizational goals.

5.5.2.2.2. Financial risk

5.5.2.3. Feasibility

5.5.2.3.1. market research and financial cushioning.

5.5.3. Creation of a healthy menu for existing target consumer groups

5.5.3.1. suitability, 5.5.3.1.1. diversification of product portfolio.

5.5.3.1.2. Innovation

5.5.3.2. Acceptability

5.5.3.2.1. risk of financial investment.

5.5.3.2.2. Risk of new product development

5.5.3.3. Feasibility

5.5.3.3.1. market research and financial cushioning.

5.5.4. Increasing existing advertising expenditure

5.5.4.1. suitability, 5.5.4.1.1. focused budgeting.

5.5.4.1.2. Strategic marketing

5.5.4.2. Acceptability

5.5.4.2.1. return on investment.

5.5.4.3. Feasibility

5.5.4.3.1. market research and financial cushioning.

6. FINAL RECOMMENDATIONS

Based on the overall internal and external analysis done for Volkswagen and Tata Motors A Strategic Alliance in India, this section will offer recommendations which will help the company take on strategic directions that will enhance its core competencies and capabilities, as well as reduce its chances for risks and threats? The following recommendations are thus made for Volkswagen and Tata Motors A Strategic Alliance in India:

6.1. Strengthen distribution network

6.1.1. control.

This is an important strategic recommendation as it will allow higher control to the company over its products in different markets. The company will be able to control where its products are placed, and thereby, will also be able to enhance the accessibility and easy availability of its products.

6.1.2. Stronger relation with consumers

At the same time, the strengthening of the distribution network will allow the company to work more closely with end consumers by being able to reach them with the same high quality of products across different markets.

6.2. Develop unique marketing tactics

6.2.1. higher penetration.

This strategic recommendation will help the company reach a higher number of consumers and penetrate deeper into target consumer groups. Also, this strategy will allow the company to increase trial and consumption and sales of its products.

6.2.2. Forming a partnership with consumers

Unique marketing tactics will involve new and informed strategic means of communicating with the consumers and engaging them with the brand. One way that this can be done is by making consumer co-producers for the brand. Another way that Volkswagen and Tata Motors A Strategic Alliance in Indiacan do this is through co-branding with other similar, yet dissimilar brands and companies to enjoy higher market visibility amongst target consumers.

6.3. Adapt to different cultural aspects of different markets

6.3.1. identify different consumer group characteristics.

Each market and target group has distinct characteristics. This recommendation is suggested so that the company can connect better with different target groups in different markets.

6.3.2. Adapt to and respond to characteristics

By adapting to different cultural and regional characteristics, the company will be able to present itself better to target consumers – who would then feel a greater affinity, and more likeliness of consuming the product and the service.

6.4. Expand into new regions

6.4.1. market expansion.

Another strategic recommendation for Volkswagen and Tata Motors A Strategic Alliance in Indiais to expand into newer regions and markets. This can be done by expanding into new markets, firstly. This expansion will give the company exposure to new consumer groups. Increase the overall consumption rate, as well as diversify income streams. Also, it will give the company related expansion exposure regionally as well as internationally.

6.4.2. Product diversification

Another means of expansion is through product diversification. By adding new products, the company will be Abe to penetrate deeper into existing markets bye exploring new consumer groups, and new target consumer groups. This will also diversify income streams for the company, and increase its overalls hare of the market.

6.5. Strengthen value network

By strengthening the value network further, and by adding quality and enhanced elements at different stages, the company will be able to maintain competitive advantage, as well as put off new players from the industry by increasing barriers to entry. This will allow the company to maintain sustainable competitiveness over other players, as well as maintain a possible leadership position in the local and international markets and industry.

7. References

Bierly, P. & Hämäläinen, T., 1995. Organizational learning and strategy. Scandinavian Journal of Management, 11(3), p. 209–224.

Cole, G., 2003. Strategic Management. Boston: Cengage Learning EMEA.

Collier, D. & Evans, J., 2009. Operations Management. Boston:MA: Cengage Learning.

Haron, A., 2016. Standardized Versus Localized Strategy: The Role of Cultural Patterns in Society on Consumption and Market Research. Journal of Accounting and Marketing, 5(1).

Hartline, M. & Ferrell, O., 2006. Marketing Strategy. Boston:MA: Cengage Learning.

Keller, L., 2006. Strategic Brand Management Process, in Perspective of Modern Brand management. s.l.:s.n.

Kotler, P., 1997. Marketing management: Analysis, planning, implementation and control. New Jersey: Prentice-Hall.

Kotler, P., 211. Reinventing marketing to manage the environmental imperative. Journal of Marketing, 75(4), pp. 132-135.

Kotler, P., Armstrong, G., Adam, S. & Denize, S., 2014. Principles of Marketing. Melbourne: Pearson, Australia.

Kotler, P. & Keller, K., 2009. Marketing Management. New Jersey: Prentice Hall.

Lehman, D. & Winer, R., 2005. Product Management. New Delhi: McGraw-Hill Education.

Murray, A., 1988. A contingency view of Porter's “generic strategies”. Academy of management review, 13(3), pp. 390-400.

Reddi, C., 2009. Effective Public Relations and Media Strategy. New Delhi: PHI Learning Pvt. Ltd.

Schivinski , B. & Dabrowski , D., 214. The Effect of Social Media Communication on Consumer Perceptions of Brands. Journal of Marketing Communications, Volume 12, pp. 1-26.

Thompson, J. & Martin, F., 2010. Strategic Management: Awareness & Change. Hampshire: Cengage Learning EMEA.

Weng, X., 2002. Local Brand Strategy. Hangzhou: Zhejiang People’s Publishing House.

Wirtz, J., 2016. Winning in Service Markets: Success through People, Technology and Strategy. Singapore: World Scientific.

Witcher, B. & Chau, V., 2010. Strategic management: Principles and practice. s.l.:Cengage Learning EMEA.

Witcher, B. J. & Chau, V. S., 2010. Strategic Management: Principles and Practice. Boston: Cengage Learning EMEA.

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Positioning Dilemma Facing Tata Motors Case Study Analysis

Positioning dilemma facing tata motors case study analysis – background, problem statement.

In 2009, TML launched the Nano, the smallest car in the world. According to the chairman of the Tata Group, Mr. Ratan Tata, TML aimed at building a low-cost car that would be affordable to the rapidly expanding middle class in India. TML made promises promised that the Nano would be more appealing than all other small cars produced locally and internationally and set the bar so high that it would not be easy for competitors to match (Tybout, 2011a, p. 1). Specifically, Nano was positioned as the lowest-priced car selling at Rs. 1 lakh and the safest means of family transport. However, after it was launched, the Nano swerved from one crisis to another and failed to meet industry expectations. As indicated in the case study, the price for the Nano models was raised to an average of Rs. 1.5 lakhs in 2010, sparked by the increase in the cost of raw materials (Tybout, 2011b, p. 1). This led to a reduction in the price difference between the Nano and other low priced cars in India. As well, a few cars caught fire, raising questions about the safety of the Nano. This affected the positioning of Tata Nano as the safest and lowest-priced car in India. Among other issues, these have led to a huge slump in the Nano sales, but production capacity has remained higher. TML needs to take advantage of the available production capacity by adopting strategies that would help in expanding Nano sales.  Among other strategies, TML should stick to the cost leadership strategy and find ways of improving the quality of the Nano. Nano should be positioned as a utility rather than a cheap car, as it was initially positioned.

Market Analysis

The case study indicates that there is potential market for the Nano in India, which is expected to increase over the next 10 years. The Nano largely targets the middle class group which is expanding at a high rate recently, sparked by the rapid growth in Indian economy (Tybout, 2011a, p. 7). The incomes of the Indian households are also expected to increase, leading to an increase in consumer spending on transportation. Generally, the current and future prospects of the Indian automobile market are favorable to the Nano. (See appendix 1 for detailed information about Indian automobile market prospects)

Competitive Analysis

The Tata Nano has been facing stiff competition from local and foreign companies. The Maruti car has been producing low cost cars which have been the best selling in the Indian market, even after the launch of the Nano (Tybout, 2011a, p. 6). Various foreign companies have also promised to produce more appealing low-cost cars to compete with the Nano. Apart from the four-wheelers, the Nano has been facing stiff competition from two-wheelers, especially because they are easier to maneuver and are less expensive to operate. In short, the level of competition that the Nano is being faced with in the Indian market is high (Tybout, 2011a, p. 26). (See appendix 2 for detailed information about Nano competitive position)

External Environment Analysis

One of the major political challenges that Tata Nano has faced is that the government of West Bengal forced farmers out of their land for TML to build the a factory at Singur, without compensating them (Tybout, 2011a, p. 4). As construction at the site was underway, the peasants whose land had been seized started protesting. Eventually, TML abandoned the Singur site and moved to another site in the state of Gujarat. As a result, TML incurred huge financial losses and the launching of the Nano was delayed (Tybout, 2011a, p. 1).  Apart from these, this issue tainted the reputation of Tata Motors, which negatively affected Nano sales.

Further, increase in the cost of raw materials in 2010 led TML to increase the prices of Nano models to an average of Rs. 1.5 lakhs from the initial prices (Tybout, 2011b, p. 1). This led to a reduction in the price gap between Nano and other low-priced cars. Among other factors, this led to significant drop in sales for the Nano. As well, this affected the positioning of Nano as a low-priced car. However, the economy of India has been growing at a high rate over the last two decades and is expected to continue in the same trend for the next more than 10 years. In line with this, the market for the Nano is expected to rise, sparked by the increasing household incomes and the expanding middle class in India (Tybout, 2011a, p. 7).

India is densely populated with 2008 statistics showing that there were approximately 1.1 billion people, with a median age less than 25 years (Tybout, 2011a, p. 6). Though household incomes have been rising, the purchasing power of Indian consumers remains low and hence, they prefer low-priced products. However, some consumers prefer larger cars than the Nano (Tybout, 2011b, p. 2). In fact, a sizeable proportion of the Nano buyers purchase it as a second car for wife or college children. Lastly, the Nano is an environmental-friendly car and has been rated as the most fuel-efficient car in the world. However, concerns have been raised that the low price of the Nano might lead to too many cars on the roads, leading to congestion and increased rate of air pollution (Tybout, 2011b, p. 2). Generally, the political and economic factors are unfavorable to the Tata Nano while the social and environmental factors have moderate effects.

Internal Environment Analysis/SWOT analysis

The following is an analysis of the strengths, weaknesses, opportunities of the Tata Nano, as indicated in the case study;

The low price of the Nano is a major strength which created sensational in India and other parts of the world. Other strengths include fuel efficiency and ease in handling (Tybout, 2011a, p. 4).

The increase of prices of the Nano models to an average of Rs. 1.5 lakhs was a major setback to customers. Also, a few technical problems were found in the Nano with a few cars catching fire. This further weakened the trust of consumers on the Nano brand (Tybout, 2011b, p. 1).

Opportunities

Though the Nano was targeted on the sprouting middle class, it is also bought by people who already have one or more cars (Tybout, 2011b, p. 2). This consumer segment provides an opportunity for the expansion of Nano sales in India. Therefore, new marketing strategies should aggressively focus on this market.

Low-priced upcoming small cars such as the Maruti Also are a major threat to further growth in the market share for the Nano. Also, two wheelers pose a threat to the Nano since they are perceived as less expensive to operate and are easier to maneuver (Tybout, 2011a, p. 6).

Strategic Alternatives

There is need for TML to come up with a clear marketing strategy for the Nano. This company can choose to retain the cost-leadership strategy and explore ways to improve the quality of the Nano or retain the current quality and focus on reducing the product’s current price.

Fit and Attractiveness Analysis

As mentioned, Nano is often bought by people who own one or more cars. The best option is to focus on the cost leadership strategy and but position itself as a utility rather than a cheap car. To achieve this, TML should explore ways to improve the quality of the Nano but retain lower prices than other low-priced cars.

Conclusion/Recommendations

In conclusion, the Tata Nano case study indicates that the rapid rate of growth in economy in India, household incomes increase and expansion of the middle class have led the Indian automobile sector, especially market for small cars, to become one of the most competitive sectors at present. The market analysis shows that the Nano had the potential to become the best selling small car in India. However, as noted in the external environment analysis, this car has been faced with major crises, making it difficult for it to meet industrial expectations. One of the major crises, as mentioned in the case study, is financial loss and loss of reputation caused by the issue surrounding the land that was seized by the government for TML to build a factory in West Bengal. Secondly, a few cars caught fire, raising concerns about Nano’s safety. Also, increased material costs led TML to raise the price for the Nano. This affected the product positioning of the Nano as a low-cost and safer car.  As a result of these issues, Nano has lost a significant share of the Indian automobile market to close competitors.

Despite the difficulties, there are several strategies that can help to increase Nano sales and hence, take advantage of the high production capacity that is currently available. First, the brand image of the Nano needs to be cleared. After receiving information about the fire incidences, TML responded by reassuring consumers regarding the safety of the Nano by offering to retrofit those that had already been bought and by extending warranty period. Though it is a difficult task, TML should work more aggressively to improve its public relations and try to show that the occurrences were caused by external factors and not flaws in Nano’s design. The company should also avoid engaging in controversial issues such as the land issue in West Bengal.  In addition, TML should explore other markets in other countries where the Nano can be sold without the influence of the bad image it has earned in India. Secondly, a clear marketing strategy for the Nano needs to be defined targeting specific consumer segments in India.  The best option is to explore ways to improve its quality and retain the cost leadership strategy. Generally, the Nano should be positioned as a utility, rather than a cheap car, as it was initially positioned.

References;

Appendix 1: Market Analysis

Available data indicates that the Indian automobile market has been evolving, driven by a rapid growth in the national economy. As indicated in the case study, the rapid economic growth in India for the last two decades has led to an increase in disposable incomes among Indian population and the sprout of sizeable middle class with a disposable income of Rs. 200,000 to Rs. 1 million (Tybout, 2011a, p. 6). Approximately 5 percent of Indian population was middle class in 2005 and it is expected that this figure will rise to 19 percent in 2015 and 41 percent in 2025. As income for households in India rises, it is expected that spending on transportation will increase. In 2005, spending on transportation accounted for 17 percent of household income and this figure is expected to rise to 19 percent by 2015 and 20 percent by 2025. Car purchases are expected to increase as household income rises. Despite the growth in incomes and expansion of the middle class, purchasing power among average consumers is low and most consumers look for the cheapest products available. Being a low-priced car, Tata Nano was envisioned as a four wheeler car that is affordable to a large section of the middle class in India. Therefore, the market for the Nano is expected to increase in India with the increase in household incomes and the expansion of the middle class (Tybout, 2011a, p. 7).

Appendix 2: Competitive Analysis

The closest competitor of Tata Nano is Maruti 800, a small car pioneered by Maruti Suzuki. Since 1983, Maruti 800 remained as the smallest car in India until 2008 when Tata Nano was launched (Tybout, 2011a, p. 6). As such, it was the most affordable car in India during that period. However, the price Tata Nano is half that of Maruti 800, making it much more affordable compared to the latter. Maruti also produced four compact-car models, namely, Swift, Wargon R., Alto and Zen. These cars held the biggest share of the compact-car market in India between 2005 and 2008. These cars have continued to pose stiff competition to the Nao even after it was launched. For instance, the sales for Maruti Also reached 30,000 units while Nano sold just 509 units in 2010. Thus, the Maruti cars can be considered as important competitors of the Tata Nano. After the launch of the Nano, Toyota, Hyundai, Maruti, Renault Nissan, Ford and Habiob Motors stated that they had plans to release cheap cars that would compete with Tata Nano during the following years. In their statements, these companies stated that they would include features that would make their cars more luxurious than the Tata Nano, though with slightly different prices. These cars are also expected to pose stiff competition to the Nano (Tybout, 2011a, p. 6).

Apart from the four-wheeler cars, Tata Nano has been facing competition from two-wheeler automobiles produced by companies such as Bajaj auto, Hero Honda Motors, Honda motorcycle and scooter and TVS Motorcycles Company (Tybout, 2011a, p. 6). The two-wheeler automobiles are cheaper than the Nano, with some like Mopeds costing as little as Rs. 15,000. Apart from this, the two-wheelers are less expensive to operate compared to the Nano since they have significantly higher fuel efficiency and low cost of maintenance compared to the Nano. In addition, the two-wheelers are easier to maneuver, making them more appealing to some consumer segments such as college students. Generally, Nano faces high competition from both four-wheeler and two-wheeler automobiles (Tybout, 2011a, p. 6).

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